How Duffspin Handles Your Data

What Counts as Your Data Here

When we say 'your data' we mean the information tied to your Duffspin account: who you are, how you fund your play, how you contact us and how you use the site. We do not collect more than we need to run your account, process payments and keep the platform secure.

Information We Collect at Registration

• Name, date of birth and contact details you provide when opening an account, used to confirm you are 18 or over and to reach you about your account
• A username and password, plus any security questions you set up
• Country and preferred currency, shown in GBP for UK play
• Basic device and browser information, such as IP address and screen type, used for account security and fraud prevention

Payment Data

When you deposit or withdraw using Visa, Mastercard, Apple Pay, Revolut or a supported cryptocurrency such as Bitcoin, Ethereum or Tether (USDT), we record the transaction amount, date, method and the reference needed to match a deposit to your account. We do not store your full card number or crypto wallet private keys on our own systems. Card and payment processing is handled through the banking and payment rails you choose, and those providers apply their own security standards on top of ours.

For withdrawals, we may ask for basic verification such as a matching payment method or identity document, so that funds only leave your account and reach the person who opened it. This is a security step, not a data grab, and we only ask for what is needed for that specific withdrawal.

Support and Communication Data

If you contact our support team by live chat or email, we keep a record of that conversation so we can follow up properly and so future queries do not require you to repeat yourself. This may include your account ID, the nature of your query and any screenshots or details you choose to share. We do not use support conversations for marketing without a separate opt-in.

Gameplay and Session Data

We log which games you play, session length, stake sizes and outcomes. This is used to calculate balances correctly, to detect unusual patterns that might indicate a compromised account, and to support responsible gambling tools such as deposit limits or session reminders where you choose to set them.

How Long We Keep It

We keep account, payment and support records for as long as your account is active, and for a further period after closure to meet standard record-keeping and dispute-resolution needs. If you ask us to close your account permanently, contact support and we will explain what can be deleted and what must be retained for a limited period for financial and security reasons.

Who Can See Your Data

Your data is accessible to the Duffspin team members who need it to run your account, process payments and answer support queries. It is also shared, where strictly necessary, with the banking networks, card schemes and blockchain networks used to move your funds, since a transaction cannot complete without passing through those rails. We do not sell personal data to advertisers.

Your Choices

• You can ask what personal data we hold on your account by contacting support
• You can ask us to correct inaccurate details, such as a misspelled name or outdated contact number
• You can ask about closing your account and what data retention applies afterwards
• You can set session, deposit or loss limits at any time to control how the account is used

Related Pages

For more on how funds move in and out of your account see Payments, for the full rules covering your account see Terms, and for tools to manage your play see Responsible Gaming. Ready to get started? Head to Register.